AVOID AVOID AVOIDThis has been the worst experience of my life from a company supposed to support students with DSA equipment and software. 4 months and getting nowhere! My stress and anxiety is through the roof to the point I’m not sleeping, losing my hair and today I had another major emotional meltdown after interacting with them and having to mitigate assignments in my final year so it’s unlikely I’ll graduate with my peers. Sent me a faulty laptop, prob refurbished although they claim it was new and just bad luck. Had me send it back to check for faults which I did packaged well, they then say the screen needed cleaning as it had finger prints on as it’s touch screen, they couldn’t obviously get a cloth out and do this themselves or if they did it was £80 restocking fee. God knows why they are restocking faulty laptops - see other 1* review whose was also faulty and maybe both were ‘restocked ones.’ So they then had to mail out the laptop for me to clean the screen to send it back! It took them weeks to collect it, packaged exactly how they sent it and they then claim the screen has a chip on it which it 100% does not! Their incompetence has caused unnecessary deliveries. They are just clearly trying to make me pay for a laptop that doesn’t work because they can’t sell it on. I have video evidence that it freezes often. What an absolute waste of time and money.Made numerous formal complaints, spoke to different staff, none of whom speak to each other and they contradict each other in the information they provide. You also don’t get a call from a manager they only take emails. They say your complaint is escalated but nothing happens! Absolute disgrace!
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