Booked my assessment through studytech which was fairly quick and easy. My assessment was completed by a lovely lady who got my reports done over the Christmas period. Which I was very impressed but after that it all went wrong.
I was sent a 4 easy steps email to place my order. I upgraded my laptop and then had to wait over a month for it to reach their warehouse and then another week for it to be delivered to me. This has put me at a significant disadvantage on my university course. When it arrived, it was the wrong laptop. I phoned them up and had an incredibly rude lady answer and told me to just use what I had. Then once I’d finished crying I called them again and asked to return the laptop for a refund to which I was told that it would be completed. 3 weeks later i had to call them again in order to get someone to collect it. I sent it back and now they are asking for more money to send me the correct laptop I don’t need and already paid for. I asked for a refund and still yet to receive one.
They also don’t communicate correctly with the DSA as I had to call the DSA to get the laptop taken off my account but they can’t because studytech won’t send them an updated order showing the laptop taken off.
Save yourselves sleepless nights and anxiety just avoid
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