If I could, I would give zero stars. The customer support used to be helpful and informative. However, my recent experience has completely changed that. After using the service for 8 months, I discovered from their manuals that there is another version available, as the current templates have limited editing functions. I simply wanted to know if the paid version could add a sidebar to the shop page. Instead of a direct answer, the support staff sent me a link to the manual without addressing my question. They seemed eager to close the ticket quickly without any patience. They even suggested I open a new ticket for further questions. Seriously? One question per ticket, even if related? No wonder replies take over 2 days. Good product, but the customer support is lacking. Initially, I considered purchasing the new version if the current one didn't work. Now, I'm hesitant.
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