What started off as a frustrating subscription billing problem with Submagic I contacted customer service through their website's online chat portal. I thought, "Oh great. I am going to get an automated chat Bot that won't be able to help me at all". But to my surprise I was actually connected to a real live HUMAN BEING! And it was quick too...just a few minutes! His name was Mohammad and he was good. He understood my frustrations and he worked WITH me and came up with several different solutions to my issue. I feel so much better about my Submagic experience now thanks to Mohammad!Michael
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