Technically, the tool delivers exactly what it promises. The dictation accuracy is impressive, even with scientific jargon and speakers with distinctive accents. I also appreciate the variety of subtitle styles and the ability to customise them to my needs. It would be great, though, if all features were accessible across all paid plans (hopefully not too much to ask! 😄).As for customer support, I had two main interactions—once when the system was down and another when I inquired about the different packages. Delton was extremely helpful and transparent, giving straight-to-the-point answers without any runaround. He resolved my issue swiftly and professionally. Kudos to Delton!
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