If you need access to caption services often, this is not a good choice. The website is often down for days at a time, with no clear indication of when it'll be accessible again. Several glitches happen between how you caption your videos in the browser to how they export. Since the website is often down, you might try to reach out to support via email. The AI email response will send you to the website's chat. If the chat is up, you'll be sent back to email. They don't care about customers, just churning that AI income. Best of luck! I'd suggest a cheaper option over $30-$50/mo. My subscription was $50, but I see it's been lowered to about $30. Still not worth it!I needed a reliable service and couldn’t access it so I decided I wanted to cancel. Unfortunately I couldn’t cancel because the site was down for 4 days and by the time it was back up, it was too late. I emailed support, talked the chat box and they didn’t care. They even denied my refund request on PayPal and PayPal won’t help because it’s a digital service and there’s no proof of cancellation via receipt. If you use PayPal to pay for this service, you can cancel through PayPal, which unfortunately I hadn’t thought of because I was so frustrated about the site being down for days before my renewal. I uploaded screenshots of my issues and neither party cared. They offered me a free month, rather than addressing the real issue. I’ll never use this service again. This system is broken and all they care about is maximizing profits.UPDATE: After leaving this review, I noticed Submagic has been telling people to reach out via email for a refund. That’s funny because when I emailed them, they told me refunds aren’t handled over email and pushed me back to the chat, which wasn’t even working half the time, and eventually pushed me back to the email support. Email support said they don’t give refunds. That kind of back and forth pretty much sums up the whole experience. Everything seems broken right when you need it to work.
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