I had a $340+ Credit Balance with Suburban Propane and without ever notifying me, they stopped mailing me my credit invoices and allegedly sent my money to Nevada Uncollected Property, (when they had my address to send my credit back to me). The Ely and NJ offices ignored my inquiries and phone calls. Turns out they never did mail my credit into Nevada Unclaimed Properties, wasting mine and Nevada's time. Suburban lied to me, and it wasn't until I contacted the Nevada Liquified Propane Gas Board, that my credit was returned to me. No Emails, No notifications, No customer service...
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