Absolutely the WORST company ever. They bought out our previously very good Griffin's propane. We had Griffin's for 6 years. With Griffin's, 2min phone call then refill was on the way the next day!Then...forward to TODAY (20 May 2025): Suburban Propane bought out Griffin's. And... without sending an actual bill (as they were transitioning)... the very FIRST letter ever from Suburban Propane?"Welcome to our company! Btw... you have a LATE FEE" (for a bill we never sent you two weeks ago).So... tried to CALL them. First time, rang for 15 minutes and no answer.Waited a couple of days... then... rang and rang. I put in my "Call back number" They said they would "call back in 11 minutes"After TWO HOURS, STILL no call. Today... next day... STILL NO CALL.Yesterday, I called a different Propane service so I can DROP the Suburban Propane crap company. **MORE** : They then destroy you for more $$ when you leave. UNBELIEVABLE.They have since put a CHARGE in for $250 for a "close-out fee" (!) ... this is *AFTER* they kept the $288 (90ga propane) of OURS for themselves... so they can then sell our 90ga of propane to the next customer. Incredible criminal theft from this CRAP company.
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