So my experience with Suburban Propane, stay far far far away from this crooked company. If you use them, check your statements. Ever since getting signed up with them it's been a nightmare. I was told there wasn't an equipment fee, then turned around and charged a rental fee, equipment check fee, safety fee, transport fee... I was also told the price of propane would be off of national averages, each time they tried to bill me for 2½ TIMES what anyone else in Carteret County is charging for propane. I finally got sick of the fraud and robbery so I cancelled the auto fill and told them to come pick up the tank when it was empty. They were supposed to pick it up in August and they never showed. Then they come to "fill my tank in February", thank God someone was home to stop them. I told them again, we cancelled services and they were supposed to come get the tank. They removed the tank finally. They also tried to charge me rent of the tank in January which I called and complained. Then they just sent me a notice threatening me with collections of I didn't pay them, so I thought it was for the tank rental still. She said no, it was for the 5 gallons minimum that they "delivered" in FEBRUARY when they finally got my tank! $67.28 for 5 GALLONS that they didn't deliver, but charge me $13.46 a GALLON! I pay $65 for 100 lb/ 23 Gallon tank at Hicks Propane in Morehead now for anyone who is looking for a better deal than what Suburban is doing. They are absolutely ripping the people of at least Carteret County off. So look at your statements and buyers beware. BTW the NC average for propane right now is $3.342 per gallon, so look at your statements and see how much Suburban is charging you per gallon, plus safety fee, plus transport fee, plus equipment rental, plus, plus, plus... Just thought I would share and try to protect anyone else getting ripped off by suburban or anyone shopping for propane services.
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