I had a BIAB refill done on the Wilton branch earlier this month- one nail chipped and one fell off the following day- I returned a week later to have this repaired (we were away on holidays). The girl at reception was adamant they would not repair for free and I had to speak to manager to get this rectified. They credited my account for a new full set of BIAB. Due to the Christmas rush the next available appointment was in January. However another nail fell off a week later. I went to the branch to have it repaired on January 19th to be told they couldn’t fit me before Xmas (for one nail…) and I would have to come back after Xmas. After a heated conversation I ended up paying to have my nails redone in Regina nails and they have not budged since, far superior- I won’t be returning to sugardolls
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