Extremely disappointed with the service and response from the insurance team. Despite repeated emails and follow-up calls, there was no proper coordination or timely response. Even the call center provided incorrect assurance regarding approval timelines, which was never honored.A minor repair claim has been delayed for weeks due to inefficiency, lack of communication, and poor follow-up from the claims and surveyor teams. Requests for estimation reports and approval updates went unanswered.This experience has caused unnecessary stress and inconvenience to the client. Strongly recommend urgent improvement in claims handling, communication, and customer support responsiveness.
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