7.5 Months of Hell – Sokuun Auto Insurance Tried to Write Off My Car for ProfitI bought Sokuun’s top auto insurance thinking I’d get the “best” coverage. I drive a pristine 2020 Infiniti QX80 V8 — under 10,000 km, only driven by me. In December 2024, I had a minor accident (confirmed as “minor” in the police report) — a gentle bump into the car ahead.I submitted my claim. That’s when the nightmare began.Sokuun kept my car for 7.5 months, moving it from garage to garage without explaining why. I had my own trusted supplier inspect it — he confirmed it was a straightforward repair. Months later, out of nowhere, Sokuun emailed me saying my car was a total loss.Total loss? UAE law requires total loss claims to be declared within 15 days of having complete claim documents — a period that exceeded six months. Their excuse? Alleged “chassis damage.” My supplier checked — it was so minimal you’d have to search for it… or worse, create it. The car would have passed the RTA test without issue, he guaranteed.Why the sudden total loss decision? Because parting out my car would be worth more to them than repairing it. Example: a second-hand headlight alone sells for 4.5k–5.5k AED.I refused to accept their scam. I repaired it myself through my supplier, and — surprise — it passed RTA inspection perfectly.Sokuun, your job is to protect customers, not cheat them. This was deliberate, dishonest, and shameful. The authorities should investigate every person involved.I’m leaving Sokuun immediately. If you value your car, your money, and your sanity — stay far away from these people.SHAME ON YOU ALL!!!⸻
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