Extremely Poor Communication and Unresolved Flood Claim
I am deeply disappointed with the handling of my motor claim following the December 18, 2025, floods. My vehicle was moved to the Sukoon-authorized garage on December 22, yet two months later, the car remains unfixed, and I am left in the dark.
Despite my appeal for a Total Loss—considering the extent of the water damage—Sukoon insisted on a repair. However, the "repair" is clearly incomplete as the key fob auto-start remains non-functional. The garage (AG Cars Sharjah) has been completely unreliable, providing zero proactive updates. I am the one constantly chasing both the garage and Sukoon for information.
As a customer, I expected a professional recovery process, not to be acting as my own claims manager. I need a definitive timeline and a car that is actually safe and fully functional.
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