Overall I was happy with the product and used it to submit last years tax, the support was excellent and I was in love with the product.That was then, today after weeks of trying to get help on being unable to submit this years tax I am starting to stress. I am unable to make any changes to any transactions. I've opened a ticket with support and been told my issue is only affecting a small number of customers so it has a low priorityJust to be clear, I cannot change any transaction, I cannot edit them, I cannot make changes, basically the platform is 100% unusable and Ive been told this isn't a priority. I've paid $400 and I cannot use the platform. I've been instructed to duplicate every problem transaction, so ALL of them and edit those, I have said this wont be happening as I wont be creating myself a bigger issue and they need to fix this bug.They cannot be serious this is a bug, the platform cannot be used, thats not a bug, thats a major failure of the product.Im really stressed and worried I cannot submit my tax hence this review, 3 weeks ago I'd have written a positive review. The developers need to get their act together and fix this issue and make it their number 1 priority regardless of it being 1 customer or 10, its unacceptableUPDATE 1st September 2025Still no progress with support and no fix, I’m still unable to edit transactions or submit my tax and apparently I’m not the only one. I’d suggest looking elsewhere until they can fix the issues they have or you could be stuck like me out of pocket with an unusable product
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