Here at D&S Premier Leather I’ve had the worst experience ever with SumUp as a POS system. I previously used Square and was content until a SumUp rep persuaded me to switch. What a mistake. Their customer service is non-existent. Since Christmas, I’ve waited on a software fix that only just got sorted now—after endless delays. I lost customers because the machine would hang, and printing receipts took too long. After 18 months of frustration, they offered me a token £20 fee reduction—no real compensation. It takes three weeks for them to even respond to an email. While their phone reps are polite, they have no clue how to fix anything. Honestly, it’s appalling service from a big company that should do better. As soon as I can, I’m going back to Square. If you’ve had similar issues, give this a like or comment. SumUp has been a nightmare.
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SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business.
Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.See more
