Sunbright had been recommended to us but unfortunately our experience was not a delight in any way. Yes we absolutely love the revitalised conservatory but the process to get it there was nothing easy. Starting with the good points: Their builder was an absolute workhorse - it was impressive to see how quickly he dismantled old and erected the new. He was very pleasant and good at tidying up daily. The electrician was very friendly and super willing to help. The plaster did a very impressive job. When we had painters in to quote after the work was done they all commented on the quality of the plastering. Although we were initially very impressed with the speed and attitude of the key builder at the start and communicated this to the company, soon this was for naught.The sales process was slick and they were very quick to chase their deposit but from that point on it was an experience marred by issues including but not limited to:1. The start date: although a suggested start date had been communicated, nothing was agreed. We got in touch with the MD to let the company know we needed to start at a later date. This was met with apparent frustration and an unwillingness to resolve. There was no sense of “client is right” and we were told that in fact he’d booked the job to start a week or so earlier than the original suggestion. Only this had not been communicated to us, let alone agreed. In the end we felt bullied into starting on the originally recommended date, still not at a later date that we’d really required.2. We had no information on what the process would entail or what was going to be done by who. As a client who’d never had any work like this done before, our questions were responded to with apparent frustration and annoyance.3. The quality control - or lack thereof. As an example, some of the glass delivered was the wrong size and not checked when initially delivered.4. The bricklayer managed to completely misgauge the thickness of the existing brick so the new adjoining wall quickly is misaligned but did not hesitate to ask for a positive review for his personal business (as he was sub-contracting to Sunbright).5. The door frame was installed in such a bad way that the door could not be closed/locked properly which resulted in their builder snapping the floor handle as he tried to close and lock the door.6. The electrician’s work was sloppy with cables not run tidily, a light hung at an obviously wrong level etc. To his credit, he was very helpful with installing the heaters we’d ordered.7. The builder did not follow the agreed design/spec and installed an internal door in the wrong place. He proceeded to insist it was not possible to install it as planned. However, once the door was installed it became very clear that it was absolutely possible and we had to redo the installation which resulted in a bent and unusable threshold bar.8. We had to wait for weeks to get missing parts delivered and at all times we had to chase the company for updates because they were never forthcoming with updates. It felt like the only communications they were punctual with were confirmations of the next stage of payment.9. The plastering has already started to crack and when one of the team came back to finally fit some missing pieces his comment was simply that the cracking was normal and could be expected. We’d have thought that (1) that should be communicated as a potential “settling in” and (2) there should be ways to mitigate this rather than subsequently all but laugh it off.10. Quality of finish: as time has past we have found that the quality of finish is not what we thought it would be. For example, the rims/edges of the PVC panels and boards are sticky and removing small insects that have got stuck to it just leaves a dirty residue in the still-sticky seal/glue. The result is that it looks tardy, more like a DIY job than something professional.We recognise that the building industry has been under a huge amount of stress and strain with the shortage of staff and materials but most of the issues above relate to what we believe is poor management and bad communication. We did not feel like we were getting a service but rather that we were a nuisance. As time passed on it was apparent that this job had gone on too long and they just wanted to rush it to completion. We don’t expect the company guarantee has any real world value. We could not in good conscience recommend this business at all.
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