Suncorp Bank appears to be on an ambitious mission to actively rid itself of customers — and I was lucky enough to experience this firsthand.Attempted to make a perfectly normal transfer to purchase a car. Result? Account blocked. No warning, no explanation, just full financial lockdown. Apparently, this is where 24‑hour assistance would come in handy… except there is none. When I eventually reached someone, I was treated to a delightful combination of rudeness and complete cluelessness.After much effort, my account was finally unblocked — only to discover that every single transfer thereafter was placed on a 24‑hour hold. Yes, every transfer. Even $100 to my daughter for urgent petrol money was deemed highly suspicious and locked away for a day. One can only assume Suncorp believes petrol can, in fact, be purchased retrospectively.Needless to say, I have now taken my business to another bank. Unfortunately, not before being forced to wait yet another 24 hours to access my own money so I could leave.If this is customer service, it’s certainly… a choice.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.