Opened a cash management account to manage my SMSF in Feb '24 to invest in overseas funds, funds were blocked for 4 weeks for security checks which i was told would most likely happen but i was told should only take 3 days providing everything was okay. Funds eventually get released but i still can't access my account for several weeks later. I could get no response at all from there fraud department (ironically named) to see why i could not access my account as the funds were released so i was forced to make an official complaint. The following week i received an email stating my account is closed without any explanations and i had 14 days to withdraw any funds or they would be given to a charity. Who TF operates a business like this? Suncorp need to realise that it is a privilege to have customers bank with them but seeing that Suncorp bank is going down the toilet and being bought out by ANZ i should not be surprised. I will say the front line staff i dealt with conducted themselves professionally but that's about a far as that goes, the fraud team and upper management are a joke!
Claim your business profile now and gain access to all features and respond to customer reviews.
Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.