I have had my online/mobile app and debit card locked since December. It's almost February writing this review and no one, not a single word nor miss call or email has been received from their supposed investigations team. I was told initially by their phone customer service back on December that I need to go to a bank branch to get it unlocked but like some of the reviews here, they could not do anything, they just sit on their hands. I was told that there was a suspected fraudulent attempt at my account the day it was locked out, when I went to the branch, I told them all those transactions the previous day was all done by me. Brought my identification, proved them that I was the owner of the account, but nothing. Went to another branch, same thing. What's the purpose of sending a customer to a branch if you can't do anything anyway?It's like this bank hates its customers. They don't want my money. It's so bad that I can't even close off the account! DO NOT deal with this bank, all you will get is inaction and bad customer service. They do not want to help you nor care about you. Put your money somewhere else.I have already sent an email to their complaints team but I honestly doubt it that I will get a reply, that's how seriously I think how incompetent their customer service is.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.