They offered good interest rates which is why I switched. I understand the trade offs between this and more traditional banks However the survey Cee is ridiculously bad. The integration with QuickBooks is rudimentary; each time an OTP is required. The first attempt always fails I signed up for electronic statements, yet for more than 12 months I got none. No paper ones either. Moved house; tried to change address; kept getting a failed message. No local branch existent. One fine day, log on and it’s updated. No explanations to complaint and no offer to provide any of the missing statements. Finally, trying to close the account was like pulling hens teeth. Needed a call centre operator, an ID specialist and then the CC operator again. Overall 27 mins. Have you heard of OTP? What’s the Suncorp secure app for if not this??The operator kept offering to make my account more s secure even though I requested a closure. At the end I asked for an option to leave feedback: she said go to our website. Thanks, but no thanks
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.