I had to make a claim with Suncorp Home & Contents Insurance after some damage to my place, and honestly, the customer service left a lot to be desired. When you’re already stressed out, the last thing you need is slow replies and representatives who don’t seem to really get what you’re going through - or care.The responses took longer than I expected, and I often wished someone on the other end would be a little kinder and more understanding. A quick message or just a bit of empathy would have made a huge difference during a really tough time.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.
