Horrific service from your claims department! The agent refused to put me through to a manager! IT IS MY RIGHT TO ASK FOR A MANAGER WHEN I FEEL THE AGENT IS NOT LISTENING TO ME OR DOING THEIR JOB! We have only been with suncorp for a few months! I will move everything, home loan, car insurance, company account , EVERYTHING IF THIS IS THE SERVICE. We have had to explain the same issue over 6 times to different agents because of your system! And every time, the agents don't have a clue what they are doing or talking about! Get agents that actually understand the industry and don't read off a script, and actually listen to what the PAYING client is saying! And then the agent cut the call while holding for the manager!
Claim your business profile now and gain access to all features and respond to customer reviews.
Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.