Nov 2020 i was in a not at fault accident, I got all the possible details I could at the scene including a photo of his licence with the number and his name, his rego number, a picture of his tow truck, his truck id number but when I called Suncorp they wanted me to pay $800 in excess because I didn’t get his home address. How does that make sense to you? I managed to get it waived by googling the COMPANY he worked for address and gave it to you but wow how is a licence number search not going to give you his address. Are you making the people who just were in a traumatic experience the admins for Suncorp now? Does my experience with Suncorp stop there? No. Oh no. I get a hire car that I’m happy about, only to have the hire company blame me a for small dent on the roof of their car as there was a big storm event that had lots of hail damage. Apparently every single car not on their holy land called hertz got hail damage (they must be gods). Did the hail affect us? No but the hire company claimed this single dent was hail and Hertz said this HAS to go through my insurance and I wasn’t to leave until I call. So trying to be a good person I call Suncorp. Suncorp tells me I have to pay $800 in excess for damage that will cost less than the excess, like so much less but Suncorp refuses to let me just pay for the damages. How does this make sense to you??? Upon asking I received The response of “you can put the excess on a payment plan” why should I pay more than you guys to fix the car and hertz said I am unable to pay for the damage myself it has to go through my insurance. Well it felt like a scam to me so I walked out and took photos of what they claim to be hail damage. With no help from hertz or Suncorp I decide that this is not true and the dent had to be there already so I made a claim through hertz to fight it and then a different team at hertz told me that it wasn’t consistent with hail damage and they saw surveillance of the dent being there 2 weeks prior me picking the car up. A scam indeed. I just thank I didn’t have to deal with you guys and pay $800 for something barely visible to the eye.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.
