They held a deposit for whatever reason (AML? Who knows) and then from that decided to freeze my account.When I enquired they delayed me with canned responses. In the mean time another 2 deposits came in (from the same person).They ended up calling the person that made all 3 deposits (1 which was already in my (frozen) account and 2 pending) to confirm that he hadn’t been scammed by me. The person confirmed he was happy for all three deposits to go into my account.They subsequently unfroze my account but the 2 pending deposits never appeared.It’s been weeks of me asking where are those deposits and I am not joking when I say this… they repeatedly, email after email tell me they know nothing about an additional 2 deposits! But they called the sender to ask about them!To this date they refuse to put into my account $2,500 that they KNOW they have and of course the sender has enquired on his end and his bank is saying that they can’t get the money back because Suncorp has the money.I filed a complaint with AFCA and while awaiting the outcome of this, Suncorp closed my account entirely.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.