I used my non Suncorp ATM card today to withdraw cash from a Suncorp ATM, and the machine swallowed my card. I went into the branch to ask for their help and I was informed that they couldn’t retrieve my ATM card because it wasn’t a Suncorp card, however if it was a Suncorp bank card they may have been able to!! I was flat out refused assistance and told that I would have to contact my bank and report my card as lost!! Absolutely appalling customer service, and absolutely no accountability taken for the fact that Suncorp literally stole my card!!!
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.