This bank is legitimately the worst bank I've ever had the pleasure of banking with. Their systems are pathetic, their user experience is crap, their customer support are probably fed up because their processes are incredibly dumb, and in the 2 years I've had my home loan with them, they've done NOTHING to improve any of this. Now, when moving my OWN money out of my accounts to another one of my OWN accounts, they've completely blocked and cut access to my internet banking and all of my money. Not only that, I have called 4 times and spent over an hour on the phone to them to try to get them to fix this. First two times waiting took too long. Then this morning the first customer service rep hung up on me while she was mid sentence asking me a question, THEN I called back again and "the fraud detection team don't start until 9am" so now I need to call back a FIFTH time. Do these people think others just have all day to sit on the phone to Suncorp for problems with their own bullshit processes? They have no regard nor care for the value of their customer's time.My advice is stay away from this bank. Any other bank in the country is better than Suncorp, literally, and I've banked with CBA, Westpac, Bank SA, Macquarie, ING, NAB, Bank Australia etc. They're ALL infinitely better than Suncorp, in every single way.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.