I have a mortgage with them, and have had this mortgage refinanced to them about 5+ months ago. I've also wanted a mortgage offset feature added to my account, havent had it yet, they dont seem to want to give it to me either. It's a unit i've been paying off for a decade.But the latest debacle has me pissed. They just declined me, after ~2 months of giving me the runaround (i work night shift, and talk for a living, i dont like phone calls but make them when i have to and have the time), declined me for a CC without giving me a reason.I've had CC's since i was 18, i don't max them out, i dont have any debt other than the mortgage, i own my own car, they dont share any data between their mortgage team and all other banking systems on their platform (6+months later i received an email claiming that they no longer operate this way internally, whatever), and so they required me to resend data they already possessed and jump through hoops for no reason. Maybe the reduced pay in my payslips i gave them was the cause? (i had bronchitis and lost alot of work that month, but it was clearly displayed in the slips that it was unpaid sick leave, so unless their tech support are unable to understand a simple thing like "unpaid sick leave" as an unusual-scenario, its a skill issue)On top of that, getting screwed around with impotent call centre staff (that are often very indian) that don't seem to be allowed to do what you ask them to. Its infuriating, i have things i need sorted, i don't want to have to login to separate banking systems just to get a functional credit card, i HATE the time wasting that happens, and the lack of transparency. I've been with multiple banks over the years, this is easily the worst experience i've ever had. Westpac were also mediocre on the admin side but nothing on this scale.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.