We "were believers " That full comprehensive car insurance was a peace of mind that gave us a safety net should an accident,theft,fire,etc occur. After having submitted a full federal Police check, bank statements, income statement, driving history,phone records (including txt and call with full explanation of name of person,reason for contacting them) as an entree welcome to suncorp fraud and investigation after our car was stolen. Not having submitted a claim before I certainly wasn't ready for the next 5 months of stress and worry to what is now closed and not paying due to a breech of their act of not declaring prior damage . Now we are currently working with the ombudsman to settle this matter to what I might portray as the lousiest onset of just a chaoitic nightmare of being left in the dark. Without revealing too much I had an suspicion of "should have read the fine print " but started recording the conversations with suncorp and feel quite confident in handing over our evidence of what is the facts and events of our car being stolen and still cant get my head around cosmetic damage (which as we finally found out upon seeing the photos) has the least bit to do with the theft?I must add that they were fantastic to extend the hire car for over a hundred days Thankyou AAMI for that what . We will certainly keep you posted upon the final dealings which is to be submitted in 4 days and either way will be a closure of this chapter of our lives we will never forget and certainly would not be taking out any policy in the future without reading the fine print.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.