I’ve had a terrible time with GIO insurance after my home was flooded. They wouldn’t investigate a cracked pipe under ground although I pointed it out to the claims team on the house plans at the outset. GIO did no physical inspections, denied the claim and said i should do my own investigation! I got a plumber to find the pipe but GIO won’t pay the cost of this. Looks like a scam in their claims system forcing the insured to pay to find the cause. Complaint to the regulator on foot.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.