Awful customer experienceAwful customer experience. Spent ages trying to register the card on-line and then using the phone banking system. Absolutely awful an extremely long mean system to get through to the call centre. Once the problem was identified (the card was allocated to a parallel account) they put me through to customer service. After waiting on the phone for an extraordinary period of time the call disconnected immediately someone came on the line. I then had to go through the whole menu system again. Finally the problem was identified and I was told that they would escalate the matter to a resolution but despite saying that it would be done so urgently they said 5 business days
Claim your business profile now and gain access to all features and respond to customer reviews.
Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.