We insured our household furniture & goods in commercial storage with Suncorp, unfortunately our land developer took a year longer than what we were told and our furniture & goods ended up being in storage for 2 1/2 years. Our furniture removalist rang the morning of collection to move to our finally completed home to inform us that a large portion of our stuff had mould all over. A call to Suncorp to lodge a claim was made and the staff seemed very helpful. A request for the $200 excess came and was paid. Suncorp sent a company called Reztor who wrote a report with photos and said they would return with a team and a skip bin. Then the frustration began. We were advised by Suncorp not to unpack anything and to isolate our furniture & goods in our garage. 7 weeks went by with frequent requests through the Suncorp App (the only line of communication offered) only to be told that we were not covered as our policy clearly stated this, then we were advised that even if it was covered that ‘they only insure contents in storage for a maximum of 365 days’. My biggest complaint’s are1. Why did it take 7 weeks to advise us we were not insured for mould as you would think Suncorp Insurance employees would know and understand the product they are selling.2. When was someone at Suncorp going to tell us that the cover was only valid for 365 days.3 How could Suncorp Insurance continue to take from us the premium for this insurance if it had reached the maximum insured time frame of 365 days!4. On complaining about this theft, we were informed by a rude Suncorp Insurance employee that it is the Policy Holders responsibility to read and understand the product disclosure document.So buyers of insurance from this company beware especially with home contents insurance when stored in commercial storage.Make sure you read the product disclosure document from cover to cover!Not impressed with this company’s theft of the premiums we paid whe n they knew we wouldn’t be covered. It’s called THEFT!
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.