suncorp.com.au

happy

I have 2 cars under Suncorp comprehensive car insurance. Both cars have been written off in the last 12 months.Last year, 1 car was rear ended by a stolen vehicle, written off.This year, the other slid on a oil patch and crashed into a barrier, written off.For both cars, I had market value. Suncorp paid a very nice amount for both cars. Which I felt was a very accurate market value. I was happy.For both cars, Suncorp extended the 21 day car hire coverage at no extra charge. Which was fantastic. I did find you need to talk to the right people. I'd phone up and be told "No!" by someone. Then I'd speak to someone else and immediately get the car hire extension.I did find the pay out for the written off cars took a long time. Which was frustrating. But at least they paid for the hire car until they released the payout funds. I just had to be super organised, lining up the new vehicle with a deposit, so that I could pay for it completely once I got the money and do it all same day, due to losing the car hire once pay out was completed.I've used the road side assistance and the towing multiple times over the last 10 years. Always received excellent care and service. With one tow being on a Saturday evening in the middle of nowhere. They towed my car 2 hours away, not to the nearest mechanic for the breakdown location but to the nearest mechanic to my home, which was amazing. I didn't have to pay a cent.My biggest gripe is, I get multi policy discount and SES discount. And these discounts constantly drop off, randomly. Then when I notice, sometimes months down the track, I have to phone up and get the discounts put back onto the policies, and get a refund for the over payments made, due to them charging me the full amount without the discounts applied.I've had to fix this 5 or 6 times now. Really annoying. But at least they refund the money I've overpaid.In total, I'm happy with Suncorp and will stick with them for the foreseeable future.

Date of experience: Apr 07, 2024