This is my first experience with this company, and unfortunately it is extremely disappointing.
I placed an order for 24 items worth 411,63€, but I only received a very small parcel containing just 2 products. The remaining 22 items are completely missing.
Customer service suggested that the missing items might be “tucked into the paper wrapping”, which is simply not realistic given the size and weight of the package I received. It is obvious that the full order was never included in this shipment.
After I reported the issue with photos, I was only told that my case has been “forwarded for investigation”. No real explanation, no solution, and no clear timeline. This is very frustrating considering the value of the order and the fact that I am still waiting for the products I paid for.
At this stage, I just want what I ordered to be sent to me. The lack of urgency and clarity is unacceptable.
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Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
