We have a Sun Joe pressure washer still under warranty. Initially I tried to BUY a plastic part that failed on the water inlet from Sun Joe. On the initial call I was told they didn't sell the failed part but if I had the receipt and it was less than 3 years old they would replace the entire pressure washer. With some digging I find the receipt where we bought in on Amazon less than three years ago. I call Sun Joe tell them all the above and they send me an email to respond to with the receipt which I did along with a very short video showing the terrible leak. They said Amazon was not an authorized seller of Sun Joe so no warranty. I wrote them back asking how did Amazon get them to sell. Off a hijacked tractor trailer? These people are weasels.
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