I purchased an Aquajoe 75’ hose in June of 2023 and registered the product. According to the email the company sent me, my warrant expires on September 28, 2025. The hose sprung a leak. I attempted to make a claim online but was not able to, as the product was not on the website. I then called. The stated wait time was 8 to 10 minutes but I waited 20. I was asked for my email address and was told I was not in the system. After some back and forth, I was found in the system. I was then told I could get a 50’ hose because the 75’ was on back order. I stated I would wait for the 75’ to come in because that was what I bought and paid for. It was at that point I was told I needed to provide my original poof of purchase. I reiterated I had an email that showed I registered the product. The agent I spoke to, in a very condescending manner, advised all their customers know that it the process.First, I am sure when I registered this product, I provided proof of purchase. Second, the email I received with the proof of registration did not state that the original receipt had to accompany a warranty claim. It stated the hose was “automatically registered” in their system. Third, the box for the hose, which I kept with the registration, states there is a two year warranty with no questions asked.Seems that this company just doesn’t stand behind its product and will go to lengths to make sure the warranty is worthless.
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