I selected this service due to the promised 24-hour turnaround on prescription decisions, but that commitment was not fulfilled. I had to reach out to customer support via email twice and was advised to call to arrange an appointment. When I called, I was informed that no appointment was necessary. Fortunately, the representative I spoke with escalated my concerns, and the issue was eventually resolved. While this company has great ratings, my experience with the service quality has left me uncertain.
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