Since Jan 1, 2019, this location has failed to prioritize ANY medical patients, and their employees vocally acknowledge and continuously apologize. I was verbally told by an employee today that the majority of the staff is apologizing for the lack of service to medical patients, lack of products, service, professionalism, and organization.I have avoided going since Jan 1 more than a few times due to the overwhelming number of people they allow inside at one time. Making medical patients wait in line longer than adult use only, over and over. My online orders were not being filled or incorrect and made to wait upwards of 20 minutes or more for them to get adult-use product and then be told my products weren’t available because they sold them to adult use only and didn’t get my order correct. After multiple attempts to email them and complain in person, nothing has changed, nor have I been given a courtesy call from the company. Instead, they have been allowing adult-use patients to enter at the same door and making medical patients wait for inline next to them, most of the time longer. What’s worse, they only allow ONE person/register for medical patients, and it’s shoved in the front corner next to the adult-use line.The security guards escalate the issues as they complain about people while there in line, loudly. Telling people, it’s so easy to get a medical card, and you don’t even have to “anything wrong with you.” I’m done tolerating that mentality and behavior. Not only is that mentally and emotionally abusive is harassment and slander. Implying myself and others who went through a long process to get approved have something wrong with us and that we amount to little from a money standpoint. What happened to them following rules and maintaining adequate supply for medical patients and being issued violations?!Not only that, but they have also changed their policies multiple times and don’t always post them online or text/email people in real-time. Now you are no longer allowed to speak to someone directly at the dispensary. You have to be across the street and talk to someone who sits with a tablet and has to ask for items, take the receipt, and walk across the street. Wait in line again, mostly behind adult use only customers. To find out, they don’t have your order or messed it up. I firmly request someone to reach out to me and that an investigation is done regarding this company and this location. I have also reached out to the governor's office and my state representatives, Tammy Duckworth and Jan Schakowsky.I request that your company present and make actionable changes:-Prioritization of medical patients.-Clearer language, communication, distribution, and publication of your policies and intent.-Proper training of your security firm hires in sensitivity training and conduct policies.-Make transparency and provide documents showing where medical patients have access to adequate supply.-Updated training on online order fulfillment.-More people and registers to medical patients.-Reduction of repetitive steps that increase and expose patients to Covid-19 at your locations.-Bring back Medical patient-only times and slots.-Allow patients to redeem their points and stop changing your policies as you have 3 times in the past year.-Create a compassion assistance program using Dispensary 33’s pilot program. (Which I emailed and asked about and have NOT received any communication back on) Compassionate Use of Medical Cannabis Act would help alleviate the current situation medical patients face the shortage of product.I understand you will need time to address these issues in a timely and efficient manner. However, if you fail to address the concerns I’ve brought before you, then I will move these and all past communications to a public forum.
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