I had a good experience with Sunrise Express Tickets. While I initially shared similar concerns to the other reviews with the lack of business reviews or social media for this Company, it was recommended to me by a user on Reddit. Trusting them, I reached out as I had a bit of a complicated request for the sunrise express tickets I wanted booked (a combination of tickets with different room types). To be clear, they are not from JR railways or related to the operation of the Sunrise Express trains. But they do facilitate acquiring tickets for the train, given the cumbersome purchasing process.While I wasn't able to get exactly the specific rooms I wanted due to the limited availability and booking process, Sunrise Express Tickets were willing to work with me to get tickets that satisfied my needs overall. I got shower cards for my full group, they gave me a group order discount, and also they gave me a discount for a smoke deodorizer since I got a smoking room due to limited availability. They mailed my tickets to the hotel I was going to be staying at in Japan in advance of my arrival, so I was able to pick them up immediately when I arrived. They also shared shipping information with me so I could track and see when it was expected to arrive at my hotel. As for the credit card comments in other reviews, I found that using a credit card while on some money exchange sites gave me enough comfort when paying for this service. I used Xe money transfer and the additional credit card fee was worth my peace of mind. This way I could still deposit into this company's bank account. If i would give any constructive feedback, it would be to launch some sort of payment portal so people can use credit cards directly.
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