SCAM. This review is for Sunriseexpresstickets.com not Sunrise Express whonare the official and reputable train operator. But this company offer to provide a buying service for the Sunrise Express, the last remaining night train in Japan. Its virtually impossible to obtain tickets outside of Japan. This company offer to purchase the ticket on your behalf. They don't ask for money upfront so I had nothing to lose. They confirmed a reservation and requested payment by bank transfer or cash in person in Tokyo. That then set alarm bells ringing. So I checked online. They have no contact details on their site and no social media footprint. The name of the person emailing you back does not exist on any social media site and they have no reviews online. I replied and said that for my safety I would meet them at a place of my choice which they say they will do, so I said I would meet them at the train company information desk at Tokyo Station where I would ask a rep to confirm my reservation made by the company at which point I would transfer the money. Surprise surprise, I never heard from them again! In response to their reply, I messaged on two platforms asking for confirmation of the request to collect the tickets in person like they offer, at a JR counter and I had no response. As for me turning down a Zoom call, a complete lie! All interaction on their part stopped when I requested an in person collection. I'll leave people to make up their own mind; would you pay by the least secure means of payment possible, with no way of recouping the money, to a company with no contact details on their website and no social media footprint and no reviews on line, for a product you cant physically see, who won't meet you in person to verify tickets.... good luck with that one if you do! And I did not demand a ticket before payment. This company say they will meet you in person in Tokyo and you can pay them cash. I said I'll meet you at a JR desk then, and they can confirm the ticket, and I'll pay you cash. I didn't demand the goods before any payment was made. In reply to their latest reply, they offered to meet me in Tokyo. When I said OK, at a JR counter, silence! Never heard again. Like I said, read my review and if you're happy paying a company with an insecure payment method, who have no contact details etc, then crack on and good luck! 😆 Funny how there are two very similar bad reviews, the first the company has, then 7 5 star reviews in the month or so after! Hmm.
Claim your business profile now and gain access to all features and respond to customer reviews.
