We decided to add solar panels to our existing solar system. Truly a good idea since the electric tier system was changing. I thought it was an innovative idea and we add batteries for storage Well we started the process and it took nearly 10 months to get our new system operational. There were a few facts that were not disclosed to us. 1. Our current system which we own was taken off line during our waiting period. So our electric bills went crazy. 2. The transformer in our neighborhood could not handle our new system. So we were put on a waiting list with large electric company with no idea when this transformer would be replaced. In the name of good business wouldn’t you check first before installing equipment. It literally took 9-10 months for this transformer to be changed out. 3. We were informed by our sales person who was very good at teaching us about the finance side of the solar. We would get a $2500 credit card we could use as a gift. We had to updated our electrical panel. So we could use those funds to pay for that upgrade. When we finally started our service. We called about our credit card. And according to customer service they did not know what we were talking about. We called our solar sales person with no reply. We called and called and called to get information about our system being operational sooner with really little feed back and help. We never heard from our solar sales person about the credit or helping us pay the outrageous bills we encountered while our solar system was off line. We sent a final email to give feedback back and get help but nothing was done We are still waiting.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sunrun is the #1 home solar panel company that allows you to lock in low energy rates. Take control of your electric bill. Ask about our home battery today.
