Communication between the PM and myself was stressful. Had to send utility documents numerous times . At one point found the local office a personally took the documents to the PM. At one point after sending the same requested documents a 4th time I asked and told in writing that all was good to go only to be asked again later on for the same documents. Spoke with the supervisor about the frustration especially when I came home after a vacation to only find equipment installed on the front of my house with no conversation prior to the adding of equipment that does not add to curb appeal on my house. Expressed my disappointment to the supervisor and was assured that SUNRUN would make it right but wanted to get through the process with PG&E first. Well all is connected and I will wait and see if there is follow through on the promise. Customer Service is essential for the success of any company and text messages and emails in my opinion is not customer centric service. I asked numerous times if I could have a visit from a local supervisor to discuss the situation and it seemed to go to deaf ears. The field personnel were great , honest and straight forward. Be tough for me to recommend SUNRUN to others.
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