I’ve been a solar customer for over 8 years, originally with Vivint then Sunrun took over roughly 3 years ago. Things were fine with Vivint where we saw a 20% savings. When Sunrun took over it became a living nightmare!I wasn’t even aware of the transition for nearly a year. No calls, no emails—just mail I thought was junk. Then suddenly, Sunrun called demanding $1,000 with a threat of a $60,000 penalty and a lien on my home. I paid not wanting a lien on my home. Months later, in June 2023, my solar panels stopped working. No update, no fix. I kept getting billed while my electricity costs jumped to $900/month. A rep finally promised repairs, paused billing, and reimbursement in April 2024—but NONE of that happened.They canceled 3 appointments, and it took 10 months for anyone to show up. When a tech finally came, he said the panels had been down since June 2023 (it is now May of 2025), some destroyed by squirrels, and that Sunrun would try to charge me $3,000 for animal guards. He said that since I am an “add on customer through Vivint”, I am not a priority and am treated less than “true Sunrun customers”. He even admitted the company has a terrible reputation but “the pay is good.”After nearly 2 years of a broken system, thousands paid in energy bills, and no accountability, I was told if I don’t pay $3,000, I’d be in breach of contract. UNACCEPTABLE!!!I refuse to pay for a problem they’ve ignored and failed to fix. Sunrun: do better. Fix the system or cancel my contract without penalty.#Sunrun #SolarScam #CustomerServiceFail #SolarEnergy #Vivint #ConsumerRights #DoBetterSunrun
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