Literally everything about Sunrun is the worst. Their sales rep lied to us from the start about how long the process would take, to get us to sign up. Their activation specialist and project manager don't do anything to move your project along at all: they don't visit the site, they aren't proactive with the cities for permit issues, they just sit at home and email every few weeks. They don't communicate with you for months at a time about what is happening. Their incompetence makes you go to the city yourself to try to move the project along. Then, when you complain, their bosses are extremely arrogant, condescending, and rude to you. I will be holding a 25 year grudge against this company and will be quitting working with them the day our plan runs out, we just don't have the money to cancel early right now otherwise I would do that. I strongly recommend anyone that sees this to never work with Sunrun and find any other company to go through for solar. Most companies don't care about their customers anymore, but this company is the king of doesn't care about their customers. I will never have a worse customer service experience with any other company, there's no chance.
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