Unfortunatley, I have had the same bad experience as many other reviewers. I had a set of Slide & Pivot doors fitted just over two years ago. They have been great, up until four weeks ago. A simple part (the pin in the main door) has become worn, and now the door doesnt stay in it's track - it regularly pops out and is a nightmare to get back in again.I have attempted to get a service appointment booked in for over four weeks, and it has been impossible. The landline is never answered, there is no mobile phone number available, and emails are very rarely responded to. Given that these doors provide security, insulation, & access to their customers, I'm amazed at how difficult it is to get hold of them. Every time the door comes out of it's track, I'm convinced that I won't be able to get it back in this time.For those of us that are out of warrenty (which only lasts 2 years FYI, many bifold providers offer 10 years as standard) it would be great if Sunseeker could just provide videos on dissasembling & reassembling the doors, along with replacement parts. I'ld happily pay a rediculous mark up just to get the right bits myself and not have to wait for a service appointment.
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UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
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The company started in 2003 and is now under a new generation of ownership from 2023.
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Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
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We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
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Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
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Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
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UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
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Visit sunseekerdoors.co.uk See more
