This is my second review on this company & I will explain the 1 star. My original review stated it should have been 5 stars, the product is great, the fitting team superb but the communication of this company with customers is appalling. Let me explain, we have a slight fault with the door, nothing major but a slight inconvenience. I tried phoning sunseeker to arrange a visit, straight to voicemail 😡. Filled out a service request form on website, no response 😡, phoned again, finally given date for visit. On the day of visit it got cancelled & I was asked to call back a couple of days later to get new date. Phoned, straight to voicemail 😡, filled out service request form, no reply 😡. Phoned again next day, got through & was told she was waiting for a date for us & would be in touch late morning. Guess what, no phone call back 😡. I tried calling again & straight to voicemail again 😡. Now it's the weekend so I'm going to have to go through all this again next week. Not good enough, get a back office team as good as the doors & you would be a good company to deal with. As it is I would steer clear. If anybody from the company reads this review can you actually contact me to resolve my issue instead of the standard reply all other reviews get 😡😡
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UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
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The company started in 2003 and is now under a new generation of ownership from 2023.
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Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
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We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
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Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
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Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
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UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
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Visit sunseekerdoors.co.uk See more
