I’ve used this company several times before without any issues, but after my most recent experience I will never use them again. The driver was rude and even threatening, customer service was unhelpful, and the whole process was a complete mess. The skip was left on my driveway for over 16 days instead of the agreed 7, despite me calling twice to arrange collection.When they finally attempted collection, it was at the worst possible time, and I was told I had to remove half of the contents from the skip—something I’ve never experienced with this company before. On top of that, the skip itself was much smaller than usual, barely fitting a few bags, yet the price has become too high for what it is.Overall, the service was disorganised, overpriced, and extremely disappointing. I’m now left with a major problem to resolve, ongoing threats of extra charges, and the skip still sitting on my property.Editing to replyI ordered a 4-yard skip, but the skip delivered was much smaller and looked more like a 2-yard skip. Nobody confirmed the size of the skip upon delivery. In the past, 4-yard skips have filled my driveway with no room for anything else, but this one fit into a small corner, leaving enough space for a car.You also stated that I got given an extension which is not true. I called today to explain that I have COVID and am very unwell, so I cannot be there for collection tomorrow. I was told that regardless of my health or situation, everything must be offloaded by Tuesday or extra charges would apply. I explained again that I am unable to travel home due to my illness, let alone offload a skip from a distance, but was simply told, “that’s my problem.”If the skip had been collected within the original 7 days as it should have been, the size issue could have been checked and the skip offloaded if necessary, and none of this would have happened.On top of this, when the driver came to collect, he knocked on the door swearing and shouting in a rude manner in front of children, simply because he was frustrated with traffic. This is completely unacceptable. When I recover, I will be measuring the skip and taking further action.
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Skip hire and waste disposal in Suffolk, Cambridgeshire, Norfolk, Hertfordshire and parts of Essex, Kent and Greater London.
