We took advantage of a pre Christmas offer of a free patio heater and free erection of a 3mx4m pergola. On the day the pergola was to be erected(19th January) we were contacted to say that they would arrive at 1 p.m. At 1.15 p.m. the team contacted us to say that they were delayed due to problems with the work they were doing for another client and would be arriving at about 2.30 p.m. When I enquired on progress at around 3 p.m. they said that they would still be coming despite daylight receding. At 5.45 p.m. they contacted me again to say that they would deliver the pergola and arrangements would have to be made to erect it on another day. It would be easy to criticise them but problems do arise and what is important is that they are dealt with efficiently and this was speedily resolved. On Monday 23rd they arrived at around 10 and erected the pergola.My wife was present but I was away for the day. When I later checked the fixing of the patio heater I found that there would be problems fixing it to our wall as it is faced with composite cladding. Suns Lifestyle resolved this and are providing a heater stand ( it was my responsibility to install it anyway).I have found all the staff at Suns Lifestyle to be very helpful with no hard sell when we visited the showroom. Their communications has been excellent and I was able to get through to their staff very easily.An excellent company who deal with any problems that arise in a very helpful and professional way.
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SUNS Lifestyle are the leaders in luxury and exclusive outdoor furniture. Our young, energetic and forward focused creative team of advisors, offer fresh thinking and innovative products, which stay ahead of the latest garden trends.
Our high-quality range of contemporary products are designed in Europe and produced with robust materials that are made to last. Each innovative product is created with style, comfort and relaxation in mind, and as every piece is fully weatherproof and low maintenance, you’ll have more time to enjoy your outdoor space and less time worrying about changes in weather. And just for some additional peace of mind, we provide a reassuring 5-year manufacturer warranty on most products.See more
