Review Time
The products are of high quality, but the shipping and returns policy has changed. Customers now have to handle returns themselves, leading to serious issues, such as the company not receiving parcels and high shipping costs for individuals.
Avoid and avoid their Riviera Polo shirtsDO NOT BUY because of the following.I took Sunspels advice and washed at 30 degrees and still it shrunk by a whole size and what’s worse, it shortened in length by at least 3 inches- Wrote to customer services on the 28th May - No response as of 6th June ( today as I write this review ) I am now going to take this to trading standards.
Beautiful garments that develop holes in the very first wash. Spent £500, followed care instructions - infact even chose the hand wash function - and holes appeared on the pyjama waistband. Was told that the Product Director had looked at the photos and decided it was my fault rather than faulty garment. Offered 10% discount. This is absolutely no way to handle a customer, absolutely appalled by Sunspel and will never buy again.
Very surprised and disappointed at the shocking level of customer service from Sunspel. I’ve purchased a few items from them over the last 12 months. Unfortunately, recently I had to request a return of a faulty item. It’s been over 2 weeks since I sent an email with no response. The phones are not answered and social media messages are not replied to. It feels like a company going out of business. I’m not making any further purchases until I get some kind of response from them.
Sunspel’s customer service is an absolute scam and utterly unprofessional. I followed their exact instructions to return a jacket for a size exchange, but they claim they never received the package despite FedEx confirming delivery. Months later, I’m left with no jacket, no refund, and no resolution. Their team keeps dodging responsibility, asking me to chase the delivery company instead of handling it themselves. It’s clear they have no intention of making things right. Save your money and avoid this sham of a company—terrible experience from start to finish.
I've purchased several of the Sunspel Classic T- Shirts and they've all ripped beneath the lower arm in exactly the same place. The sizing is correct and not overly tight, but the material used is far too thin and not fit for purpose. The T- Shirts were washed according to laundry label instructions. I've returned one of them and Sunspel have not refunded or, offered a replacement. No explanation either. The T-Shirts are £90 a pop, so I'm not remotely impressed.
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