Review Time
Trying to ewallet your last R50 to yourself for food? Don't because they won't send you a OTP.
This means that you will have to reverse the ewallet transaction, guess what, R20 fee for their own system not working?
FNB, you have caused me to go hungry because you are fraud.
I will spread my story, that FNB takes poor peoples last money and not giving them correct service.
Taking my husband 2 months so far to close his account and every month there are bank charges ..he keeps paying the fees to ensure account is clear and lo and behold next month more charges , promises made by customer services are a joke. Whatsapp queries on app are computer generated,calls made to customer service, another nightmare, promises.to get back, nothing happens, promised account will be closed immediately, 10 days ago nothing
If you're fed up with being treated poorly by the bank and their unreasonable requirements for rewards, consider switching to a different institution. They will keep taking advantage of us unless we take a stand. If you missed out on rewards this month due to recent changes, I urge you to switch banks and reject their tactics. Given their lack of support for tracking rewards during this transition, there might be grounds for a complaint under the Consumer Protection Act. If you've been impacted, don't let them get away with it; file a complaint with the relevant consumer authority. Please share this message widely.
I am utterly disillusioned with the service I received from the company. I sold my car on 31 October 2025 and promptly sent them the documents for my new vehicle, requesting an insurance transfer. I accepted the new quote, submitted inspection photos, and assumed everything was properly processed. Two months later, when I needed to file a claim, I found out that my new vehicle was never insured— instead, the company had been deducting premiums for a vehicle I did not own. When I requested the inspection photos for the car they were charging me for, they were unable to provide any. After numerous emails and calls, I received minimal assistance, was informed I had no insurance, and endured rude representatives who couldn't clarify anything. It's infuriating to pay for months, even years, for insurance that doesn't exist! This experience has shattered my trust in the company. Consequently, my husband and I will be transferring all our accounts, investments, and insurance to another institution in January 2026. Other customers should scrutinize their policies closely— this should never happen to anyone else.
My debit order bounced despite having sufficient funds. After an hour on the phone and navigating online banking, I ended up at the branch. I spoke to six different people at the call center who promised to reverse the penalty fee, but it would take 3-4 business days. I wasted 2 hours of my day.
The online system is touted as the most advanced, yet it consistently fails during crucial moments; employees are frustrated by delayed salaries, particularly at month-end when system crashes occur, forcing them to work late to resolve payments. The company often claims to have a high volume of satisfied clients, but their system frequently crashes! This has been a recurring issue for years and continues to worsen. Customers from lower income brackets are particularly affected during events like Black Friday. Apologies for the inconvenience, but many will miss out on discounts again this year. As a business owner, I find the company's service to be incredibly challenging regarding financial management. A 1-star rating may even be generous, as my financial team and I still struggle to access our accounts; we've been unable to set up any payments.
The service related to the credit card has been appalling. I received an email instructing me to contact the company, but the number provided was invalid. Over two weeks, I called four different representatives, but each time I was told they would send the information through, yet there was no response. Today, I called eight different people, but no one seems to know what's happening, and I was shuffled from department to department. There are no answers and no service. It feels like I've been disregarded after banking with them for over 40 years.
The company closed my accounts and then continued to charge fees for months. Now they refuse to allow me to reopen the accounts. Essentially, they have cut off my access to my funds and continue to deduct monthly fees without giving me the option to restore access. This feels like blatant theft; I strongly advise against this bank.
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First National Bank (FNB; Afrikaans: Eerste Nasionale Bank) is one of South Africa's "big four" banks.
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