My flight was supposed to leave yesterday at 3:45 PM. I arrived at the airport at 12:40 PM, which was the designated baggage check-in time. While I waited, we were informed that the flight was cancelled without any prior notice. We were told to go home and await updates. After that, there was no communication from the company—no emails, no explanations, no rebooking information, and no guidance on what to do next. I waited the entire day and received nothing. When I sought assistance, the experience became incredibly confusing and frustrating. Different agents provided contradictory information. One representative transferred me to another airline, where I was left on hold for over five hours, only to be sent back. The company claimed there were “no issues with the package” and that the flight was the problem because it was operated by another airline. That airline, however, stated they couldn't assist me since the reservation was made through a third party, resulting in a frustrating back-and-forth with no resolution. I never received a written rebooking confirmation or an updated itinerary. I was verbally told about a potential flight the next day, but no official communication was sent. I later learned that any replacement flight would keep the original return date, effectively shortening my multi-day trip to just one day, which is unreasonable. Throughout multiple calls, I received conflicting answers about refunds and next steps. One escalated call ended without resolution. This entire experience was marked by poor communication, lack of accountability, and inadequate coordination, leaving me without clear answers after a cancellation that happened at the airport. I am now seeking a full refund due to the cancellation and the absence of any reasonable alternatives. Based on this experience, I cannot recommend this service, especially when immediate support is needed.
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